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Payments & Billing
1.
Are there taxes on my long distance calls?
2. How will I be billed?
3. How can I pay my bill?
4.
How can I pay my bill if I do
not have a debit /credit card ?
5.
Is there a grace period for making
payments?
6. Can I pay for more than
one month at a time?
7. What happens if I forget
to pay?
8. Are there any costs in
addition to the monthly fee?
9.
How do you handle
reactivations for customers who need to disconnect their service?
10. Can I keep my phone
number if I have to reactivate my service?
1. Are there taxes on my long distance calls?
It depends on how you define long distance. This is where CellTech
Magic VOIP technology shines and sets it apart from traditional
phone landline and wireless phone carriers. From L.A., your call to
French Riviera in Nice France or Beijing (In-Network-Member
countries) or any landline phone number connected to our Magic Box
anywhere in the world is like calling to Beverly Hills...it’s a
local call and No taxes. There is 3% surcharge for any other type
of calls for reserves that includes taxes.
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2. How will I be billed?
Each month you will be billed automatically without notice.
CellTech is currently developing an email broadcast system for
sending our subscriber an email message bill notification. This
message will tell you how much you owe, what your account number is and
when your payment is due. If you need a summary paper bill, we will
implement an option of sending our subscriber for $2 a month. Some
of our customers like to receive an electronic bill so that they can see
the detail of all their local calls. There is also a fee of $1 a month
for this service.
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3. How can I pay my bill?
We made it easier for you through our credit card monthly Auto-Pay,
which allows an automatic debit to be made to your designated credit or
debit card each month.
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4. How can I
pay my bill if I do not have a debit /credit card ?
As a procedure in our Online subscription, you may wish to
subscribe with CellTech ‘No-Qualifying’ Pre-paid Debit Card. There is
no credit requirement, specific residency or citizenship , no
government Social Security number, and minimum I.D. Our card has
a one-time application fee of $25.00 but is good for merchants who
accepts Visa/MasterCard and doubles as an ATM cashing card to
foreign countries when you remit funds to your relative anywhere
in the world without paying expensive remittance fees or bank
wiring charges.
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5. Is there a grace period for making payments?
In order to ensure continued use of your CellTech service, you must pay
for the service by your due date. If you do not pay for your service by
the due date, your service will be suspended until the payment is made.
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6. Can I pay for more than one month at a time?
Yes. Pay in advance for as many months as you wish. Your account balance
will reflect a credit until it is time to make another payment. During
the time that your account has a credit balance, you will not receive a
text message bill notification, since no payment is due.
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7. What happens if I forget to pay?
If you forget to make a payment by your due date, your service will be
temporarily suspended until a payment is made. If you don't make a
payment for two consecutive due dates, your service will be
disconnected. Your phone number may be given away and if you choose to
re-activate, you will be charged a reconnect fee of $25.00
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8. Are there any costs in addition to the
monthly fee?
There is One-Time $20.00 activation fee
for the first line, and $15.00 one-time activation fee for any
additional line; an Initial Account load of $20.0- and a small service
fee of $3.00. For charges for othar available options and features
please
click here. There are no
federal, state and local taxes and assessments or monthly wireless
number portability charge that some phone carriers levies.
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9. How do you handle reactivations for
customers who need to disconnect their service?
If you miss your payment due date, your service will be temporarily
interrupted until payment posts to your account. We have no late fee,
and your service will automatically be turned on as soon as your payment
is applied to your account. The billing date will be re-adjusted for
your account, allowing a full one month to use your service before the
next payment is due again. If you do not make a payment within 30 days,
your phone will be disconnected and there will be a reconnect fee.
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10. Can I keep my phone number if I have to
reactivate my service?
During the 1st 30 days service suspension, your phone number
will not change. However, once your service is disconnected for more
than 30 days, we cannot guarantee the same number will be available.
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