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Your ATA comes with a power cube and Ethernet cable. Some models
also include other items, such as a phone cord, phone-jack
adapter, phone filter, or service provider flyer.
To complete the installation, you
need the following:
- A broadband Internet connection using a cable modem,
ADSL, T1, E1, SDSL, or any other high-speed “always on” Internet
connection.
- An account set up with a VoIP service provider. If you
do not have an account set up, please look for a Read Me
First! flyer in the box for your VoIP ATA and follow its
instructions. If there is no flyer, go to your service
provider’s Web site and sign up for service.
- A router that uses your broadband Internet connection.
This can be an ADSL modem with a built-in router, a cable modem
with a built-in router, or some other router connected to a
broadband Internet connection. The router needs at least one
available LAN port, and the router needs to be set up for 10/100
or 10/100/1000 or 10 Mbps. (Most routers use 10/100 unless you
change them.)
- A telephone so you can place and receive phone calls.
Now you’re ready to connect the ATA to a telephone, a router,
and a “live” power outlet. You will make your connections to the
back of the ATA.
1. Plug your telephone or cordless phone base station into the
ATA’s PHONE jack, which is on the far left of the ATA’s
back panel.
Note:
In some
countries outside the USA, you may need to use a phone-jack
adapter. Plug the adapter into the ATA’s PHONE jack and
then plug in your phone.
2. Plug one end of the Ethernet cable into the ATA’s Ethernet
port and the other end into a LAN port of your
router.
3. If your unit has the word TELCO on the front panel of
the unit, continue with step 4. If your unit does not have the
word TELCO on the front panel, continue with step 5.
4. For ATA units with a TELCO jack: Plug one end of the
supplied telephone cord into the ATA’s TELCO jack and the
other end into your home or office’s telephone jack, one where
you would normally plug in a standard telephone. You may need to
use a phone-jack adapter so the phone cord can fit into your
wall jack. If you have ADSL service at that wall jack, you need
to put an ADSL filter between that wall jack and the ATA’s
TELCO jack. Now continue with step 5.
5. Plug the ATA’s power cube into the ATA’s PWR jack and
the other end into a “live” power strip or wall outlet.
6. The ATA should go through a power-up and registration
sequence, and some of the ATA lights should light up. This may
take up to 3 minutes, and it should result in the READY
light turning on. Once the READY light is on you’re ready
to make phone calls. Congratulations! If the READY light
does
Note:
If your ATA is not working properly, it may be because your
router is configured to enable IP filtering. Routers usually
come with IP filtering disabled, but you or someone else may
have enabled IP filtering. The easiest and best way to resolve
this issue is to configure a DMZ for the one router port
connected to the ATA. Your router’s documentation should show an
easy way to configure this DMZ.

Making Phone Calls – The Basics
How you use the phone plugged into your ATA
depends on the answer to this question:
Does your ATA have a TELCO jack plugged into a
phone jack with normal phone service?
- If it does not: When you dial, the digits you dial will
normally be passed to your VoIP service provider. Please
remember that even local calls need an area code.
- If it does: You can dial calls that first travel
through the Internet, or you can dial calls that first travel
through your normal telephone service by way of your TELCO
jack. Your ATA can be set up by your service provider, for
instance, to route all calls through the Internet unless those
calls are local or emergency calls. You can also force a call to
go one way or the other:
-
If you come off-hook
and dial #8 then additional digits will be dialed
into your normal telephone service.
-
If you come off-hook
and dial #9 then additional digits will be dialed
through the Internet. If your ATA loses power, you can dial
through your normal telephone service as if you had a phone
plugged directly into a phone jack.
If the ATA loses power or loses its Internet connection, you
cannot place calls through the Internet.
Advanced Features - Controlling the ATA from Your Phone
Your ATA has a number of features that relate to
calls traveling through the Internet. These features can be
controlled from the phone plugged into your ATA as described
below. For all these commands you first
take the phone off-hook and then enter the command.
*55 Enable call waiting on all calls.
When a call is waiting, you will hear tone.
You can
then do a hook-flash to go back and forth between
your 2 callers.
*56 Disable call waiting on all calls.
*59 Disable caller ID for call waiting calls.
*70 Turn off call waiting for the next call.
*71 Turn on call waiting for the next call.
*72
Forward all calls to <phone number>
After you dial
*72, dial 8, enter the phone number,
then press #.
*73 Disable call forwarding.
*82 Enable caller ID for all outbound calls.
*62 Block caller ID on all outbound calls.
*65 Enable caller ID on all inbound calls.
*85 Disable caller ID for all inbound calls.
*67 Enable caller ID for the next outbound call.
*68 Block caller ID for the next outbound call.
*66 Redial the last number you dialed.
*69 Call the last person who called you.
*77 Block all calls that don’t have a caller ID.
*87 Stop blocking calls that don’t have a caller ID.
*78 Do not disturb. Your phone won’t ring!
*79 Turn off “Do not Disturb.” Lets your phone ring.
The commands above let you use a phone to directly control the
ATA. Note that some VoIP service providers also let you control
some of these features by using the setup screens for your
account.
Note also that these features apply only to VoIP calls, not
calls that travel through the traditional phone network by way
of your TELCO jack. Features for the traditional phone
network are normally available from your traditional phone
company.
Resetting
Your ATA
You can reset your ATA by pressing the RESET switch. You
can do this by putting the end of a pin or paper clip into the
small round RESET hole in the back panel of the ATA. If
you press the RESET switch for 5 seconds or more, your
ATA’s configuration settings will return to the last ones
provided by your service provider.. If you press the RESET
switch for a much shorter time, the ATA will reset as if you
had powered it off, then powered it on.
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